Job Description
Position: Salesforce Admin
Description:
About Xurrent: Join Xurrent, a dynamic and innovative company that is reshaping the landscape of IT Service Management (ITSM). At Xurrent, we believe in the power of transformation, not just in the solutions we provide to our clients, but also in the careers of our team members. As a leader in the industry, we are on a mission to attract the best talent, those who are driven by curiosity, innovation, and a passion for making a real impact. Our platform is revolutionizing the way organizations manage their service relationships, and we are looking for dedicated individuals who are ready to join us in this journey of transformation.
If you\'re eager to be part of a forward-thinking company that thrives on community, engaging work, and grit, Xurrent is the place for you. We don\'t just offer jobs; we offer transformative career experiences. Our culture is built on empowerment, and we provide the resources and support needed for our team members to excel, innovate, and drive change. Join us and be part of a team that is shaping the future of ITSM while propelling your own career.
GTM Admin Role: The GTM Admin will ensure cross-functional alignment of goals and execution associated with Salesforce and other GTM platforms. The GTM Admin will educate teams on GTM systems, manage system licenses, audit usage, and drive best practices. Your primary focus will be managing, optimizing, enabling, and training the team on the GTM systems. You should also be a strong communicator, hardworking, team-oriented, curious, creative, insightful, and comfortable working in a fast-paced environment with imperfect or limited information. Flexibility, open-mindedness, and the ability to generate solutions for ambiguous problems are critical.
Responsibilities: - Report to the Director of Business Operations and collaborate with CFO, COO, Director of FP&A, VP of Sales, Director of Marketing and stakeholders as needed to ensure applications roll out to established timelines and adoption targets.
- Ensure team-facing tools and reporting are optimized for efficient use, and sales, partner leadership, customer success, and other teams are sufficiently trained.
- Own the Salesforce system and additional GTM software platforms (tracking requests, reporting, integrations, data management, training).
- Work with internal SMEs and outside CSMs to establish robust education of GTM platforms for the sales organization.
- Build and maintain a resource library for all training materials related to GTM systems and processes.
- Manage license assignment and purchasing for all GTM systems.
- Audit quarterly use of GTM systems and provide recommendations on future tools and renewals.
- Track and negotiate renewals on all GTM systems.
- Work with sales leadership to build and adjust territories based on team and strategic changes.
- Adapt the GTM tech stack based on changing business needs – implementing, rebuilding, or sunsetting systems as needed.
Requirements: Requirements: - Salesforce Admin Certified.
- 3-5 years experience managing GTM systems.
- Experience with tools like Outreach, Hubspot, Lusha, Gong, Clari, Docusign, Zaiper, LinkedIn Sales Navigator, LeanData, Impartner.
- Proactive, able to identify value-add areas for leaders beyond day-to-day tasks.
- Strong multitasking skills and ability to handle several work streams.
- Strong problem-solving ability; proposing and implementing solutions.
- Critical thinker and self-starter, complete ownership and accountability.
- Excellent time/priority management in fast-paced environments.
- Good use of initiative, judgment, and decision making.
- Excellent communicator and collaborator across all organization levels.
- Strong customer service skills.
Benefits: Benefits: - Transformative career experiences in an empowering environment.
- Resources and support to innovate and drive change.
- Opportunity to shape the future of ITSM and grow your career.
- Inclusive work environment – Xurrent is an equal opportunity employer. Diverse backgrounds and perspectives are valued and encouraged.
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